Terms & Conditions

Adler & Marlow

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Payment conditions:
Upon Confirmation: 30% percent of the total price is due.
30 days prior to the first day of travel: 70% percent of the price is due.
 

Adler & Marlow reserves the right to cancel the booking if payment is not received according to the present terms.
 

Fee for Cancellation:
Written notice of cancellation has to be received by email to concierge@adlermarlow.com and the following % of total trip cost penalty will be applied from the date of the cancellation notice:

More than 45 days: 20% of total trip cost;


45 – 15 days: 50% of total trip cost;


14 – 8 days: loss of 75% of total trip cost;


7 days or less: 100% of total trip cost


Particular conditions of contract may apply, where no specified these General Terms and Conditions will apply. Refunds will be made by wire transfer.

 

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Important Disclaimer:
In the event of unforeseen circumstances such as inclement weather, cancelled or delayed flights, natural disasters, any personal reasons, etc. that may affect your travel plans or alter your trip plan and your ability to follow the itinerary, we will do our absolute best to accommodate you and offer alternatives. However, we highly recommend purchasing travel insurance to protect yourself in the event of unexpected changes in case a solution cannot be offered, as refunds and reimbursements are not guaranteed.

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COVID-19:

In the event of a Covid-related lockdown, 100% of your deposit would be transferable to a future date 2023 (or beyond if previously agreed upon). In order for us to invoke this condition, travel must not be possible. This mainly hangs on our ability to be able to transfer and recuperate expenses.

In the case that you are able to travel, but not feeling comfortable for a Covid-related reason, or that you contract Covid yourself and are not able to travel, we will do our best to accommodate a transfer of your deposit but cannot guarantee 100% of it. We will act in good faith and do our best on your behalf to accommodate the situation, but certain expenses may not transfer. We want to be as flexible and fair as possible, but there are certain things that only an insurance policy will cover, and that is why we still HIGHLY recommend contracting a "cancel for any reason" travel insurance policy. In the event that you or someone in your travel party contracts Covid-19 while traveling, we recommend contacting your insurance policy provider immediately to understand your options. We will do our best to assist in extending hotel reservations that have been booked through Adler & Marlow.

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